From tech offices along Route 3A to medical and dental practices in the Lahey ecosystem, Burlington businesses run on tight schedules. We keep your systems working with remote-first support, scheduled onsite visits, and one predictable flat monthly rate.
Six core services, one flat monthly rate, all shaped around how companies along Route 128 and around the Mall actually operate.
Your team calls or emails, we fix it, usually remotely and fast. Full monitoring, patching, and helpdesk for a flat monthly rate. For Burlington offices juggling hybrid staff between home and the 128 corridor, that means fewer tickets sitting open and no surprise invoices at month end.
Medical and dental practices around the Lahey campus handle protected health information every day. We harden your network, train your staff against phishing, and get your documentation ready for HIPAA audits. Compliance readiness, not just antivirus, so one bad click is far less likely to turn into a reportable breach.
Most Burlington offices already pay for Microsoft 365 but use a fraction of it. We set up Entra ID for secure sign-ins, Intune to manage laptops that travel between home and office, and Teams so your people stop emailing files back and forth. You get more from what you already own.
A ransomware hit or a burst pipe should not end your business. We build tested backups for your servers, Microsoft 365 data, and practice management systems, then actually run restore drills so you know recovery works before you ever need it, not during the emergency.
When the point of sale freezes during the lunch rush near the Mall or Wi-Fi drops in a packed dining room, you need help now, not a callback Tuesday. Our helpdesk covers seven days a week, 9 to 6, with remote fixes first and scheduled onsite visits for hardware.
Burlington’s tech corridor understands automation better than most towns, so we skip the hype. We build practical AI agents, ChatGPT integrations, and n8n workflows that take over intake forms, follow-ups, and reporting. Most clients go from first conversation to working automations in under 30 days.
A simple, honest path. Most clients go from first conversation to working solutions in under 30 days, and you know the price before you commit.
We start with a no-cost review of your current setup, remotely or at your Burlington office by appointment. You get a plain-English report on risks, waste, and quick wins, whether you hire us or not.
Based on the assessment, we quote one predictable monthly rate that covers your support, security, and monitoring. No hourly surprises, no per-ticket fees, and no pressure to buy hardware you do not need.
We document your network, secure your accounts, patch what is behind, and set up monitoring. Most of this happens remotely with minimal disruption, and we schedule onsite work around your Burlington hours, not ours.
Day to day, your team gets a real helpdesk seven days a week, 9 to 6. Most issues resolve remotely, which is faster than waiting for a truck, and onsite visits are scheduled when hands-on work is genuinely needed.
The practices clustered around Lahey Hospital live under HIPAA every day. We manage your workstations, secure patient data, keep your practice management software running, and prepare your compliance documentation. When an exam room computer dies mid-schedule, we troubleshoot remotely first instead of defaulting to a visit booked for next week.
Growing software and professional services firms along Route 128 need IT that keeps up with hiring, hybrid work, and investor-grade security questionnaires. We handle onboarding, laptop management with Intune, SOC 2 prep, and the day-to-day helpdesk so your engineers stay focused on shipping instead of fixing printers.
The restaurants and shops serving Burlington’s daytime office crowd depend on point of sale systems, guest Wi-Fi, and online ordering that just work. We keep those running, secure your payment environment, and answer the phone seven days a week, because your busiest hours are not banker’s hours.
Both, honestly framed. Our helpdesk resolves most issues remotely, which is genuinely faster than waiting for someone to drive over. When hardware, cabling, or network work needs hands on site, we schedule visits to your Burlington location. We are based in Peabody, roughly 30 to 45 minutes away depending on Route 128 traffic, so onsite is planned, not instant, and we are upfront about that.
Yes, with an honest scope. We provide HIPAA compliance readiness: risk assessments, encryption, access controls, staff training, and the documentation an auditor expects. We do not sell certification, because no IT vendor can certify you HIPAA compliant. What we can do is get a practice near the Lahey campus from vague worry to organized, defensible documentation.
One flat monthly rate, quoted after a free assessment of your actual environment. We do not publish a price list because a five-person dental office and a forty-person software firm need very different coverage. What you will never see is hourly billing surprises or per-ticket charges. The assessment costs nothing and tells you exactly what you would pay.
Most clients go from first conversation to working solutions in under 30 days. We handle the handoff directly: collecting credentials, documenting your network, and moving monitoring over without downtime for your team. If your current provider is unresponsive, which is often why Burlington businesses call us, we have done difficult transitions before and know what to ask for.