Frequently Asked QuestionsAbout Working With LogicSystemIQ

Yes, the assessment is completely free with no obligation. We look at your network, devices, security posture, cloud accounts, and backups, then walk you through what is working and what is not. You get a clear picture of your IT health and a flat monthly quote based on what you actually need. Many owners use it just to get a second opinion, and that is fine with us.

We focus on small and midsize businesses. Based in Peabody, Massachusetts, we serve the North Shore and Greater Boston onsite, and we support remote and hybrid teams nationwide. That includes offices with compliance requirements, growing companies that want IT off their plate, and teams that need help with Microsoft 365 or automation. We also work in English, Spanish, and Portuguese, which matters for a lot of local businesses.

Most of our clients go from first conversation to working solutions in under 30 days. The process starts with a free assessment, then we build a plan, agree on a flat monthly rate, and begin the transition. Simple setups move faster, and more complex environments with compliance needs may take the full month. Either way, you will know the timeline before anything begins.

You do not need to prepare much, but a few things speed the assessment up. Helpful items include a rough count of employees and devices, the software you rely on every day, who currently manages your IT, and your biggest frustrations. If you have compliance requirements like HIPAA, mention those early. Do not worry if you are missing details, uncovering them is exactly what the assessment is for.

Switching is usually much smoother than owners expect, and we manage the handoff for you. We gather documentation, admin credentials, license details, and vendor contacts, then plan the cutover so your team keeps working the whole way through. If your current provider is slow to cooperate, we know how to work around that. Call (978) 815-1047 and we will talk through what your switch would involve.

Managed IT means we handle your technology end to end for one flat monthly rate. That covers the helpdesk your employees call when something breaks, monitoring and maintenance of your computers and network, software updates, security protection, data backup, and management of tools like Microsoft 365. It also includes planning, so you have someone thinking ahead about your technology instead of just fixing what breaks.

It means your systems are watched and supported around the clock, not just during business hours. Monitoring runs day and night, so many problems get caught and fixed before you ever notice them, and the helpdesk is there when something urgent hits after hours. For regular questions, our phone line at (978) 815-1047 is answered from 9 AM to 6 PM EST, seven days a week.

Both. Most day-to-day issues are resolved remotely, which is faster for you, but we come onsite when hands-on work is needed, like network installs, hardware problems, or office moves. Onsite service covers Peabody, the North Shore, and Greater Boston. If your team is remote or spread across states, we support you fully remotely, the same way we handle hybrid teams nationwide.

Yes, Microsoft is one of our core specialties. We manage Microsoft 365 email and apps, Entra ID for user identity and sign-in security, Intune for keeping company laptops and phones configured and protected, and Azure for cloud servers and infrastructure. We handle migrations too, whether you are moving from an old email system or cleaning up a Microsoft setup that grew messy over time.

Yes. Alongside managed IT, we offer web design, custom software development, and SaaS or MVP builds for businesses that want to turn an idea into a product. We also set up CRM and sales automation so your leads and follow-ups stop living in spreadsheets. Because we already manage the rest of your technology, everything we build fits what you actually run. It starts with a free assessment of what you need.

We charge a predictable flat monthly rate, quoted after a free assessment of your business. We do not publish one-size-fits-all prices because two companies with the same headcount can have very different needs. The assessment lets us see your actual environment, so the number we give you is accurate and does not creep up later. You will know exactly what you are paying every month before you commit.

The main factors are how many people and devices you have, how complex your setup is, and which services you need. A ten-person office with basic email needs costs less to support than one with servers, compliance requirements, and multiple locations. Extras like HIPAA or SOC 2 preparation, custom software, or AI automation are scoped separately. The free assessment is where we pin all of this down for your quote.

Both. Many businesses start with a single project, like a Microsoft 365 migration, a new website, a security cleanup, or an automation build, and decide later whether ongoing support makes sense. Others want the full managed IT relationship from day one. Projects get their own scoped quote, separate from monthly plans, so you always know what a specific piece of work will cost before it starts.

Your plan adjusts with you. If you hire ten people, open a second location, or add a compliance requirement, we update the scope and give you a revised flat rate before anything changes on your invoice. The same applies if you downsize. We revisit the fit regularly, so the plan reflects the business you have now, not the one you had when we started.

Because the flat monthly rate covers the services in your plan, full stop. Support calls, monitoring, and maintenance do not generate extra line items. If something genuinely outside your plan comes up, like a new office buildout or a custom software project, we quote it in writing and get your approval before any work begins. You will never open an invoice and find a number you were not expecting.

Yes, we prepare healthcare businesses for HIPAA compliance. That means assessing where your patient data lives, closing gaps in areas like access controls, encryption, and backups, writing the required policies, and training your staff. One thing to be clear about: HIPAA has no official certifying body, and anyone who claims to certify you is overselling. Our job is making sure that if an auditor or investigator looks, your house is in order.

We get you ready for the audit, then a licensed CPA firm performs it. Our part is the heavy lifting that comes first: mapping your current controls against SOC 2 requirements, fixing the gaps, setting up the security tooling and documentation auditors ask for, and supporting you through the audit itself. To be clear, we are not auditors and do not issue SOC 2 reports, and you should be wary of anyone who says otherwise.

We back up your critical data automatically and, just as important, we test that backups actually restore. Plenty of businesses discover their backups were broken only after they need them. Disaster recovery goes a step further: a written plan for how your business keeps operating if a server dies, ransomware hits, or the office floods. What gets backed up, how often, and how fast you recover gets designed around your business during the assessment.

With layers, because no single tool stops everything. We keep your systems patched so known holes get closed, protect computers with modern endpoint security, filter phishing emails before they reach inboxes, limit who can access what, and maintain tested backups isolated from your main network. If the worst happens anyway, that last layer is what lets you restore your data instead of paying a criminal and hoping.

Yes, and it matters more than most owners realize, since most breaches start with a person, not a machine. We train your team to spot phishing emails, handle passwords properly, and know what to do when something looks off. Training works best as an ongoing habit rather than a one-time seminar, so we build it into your security plan alongside the technical protections.

It means software handles the repetitive work your team does by hand, so people spend their time on judgment and customers instead of copying and pasting. In practice, we build custom AI agents, ChatGPT integrations, and automated workflows that connect the tools you already use. This used to be enterprise-only territory. It is now affordable and practical for small teams, which is exactly who we build it for.

More than most owners expect. Common examples include invoice creation and payment follow-ups, moving customer details from emails or forms into your CRM, drafting replies to routine inquiries, appointment scheduling and reminders, pulling weekly reports together, and routing new leads to the right person. A good rule of thumb: if someone does the same steps in the same order every week, it is probably automatable.

It can be, if it is set up deliberately. The risk is employees pasting customer or financial data into free consumer tools with no controls. We build AI integrations on business-grade accounts with proper data agreements, decide together exactly what information the AI can and cannot see, and keep sensitive data out of anything that does not need it. If you have compliance obligations like HIPAA, that shapes the design from day one.

n8n is the tool we use to connect your apps and move information between them automatically. Think of it as plumbing between your systems: when a form gets submitted, a workflow can create the contact in your CRM, send a welcome email, and notify your team, all without anyone touching it. We like it because it runs on infrastructure we control, which keeps your business data in your hands.

Most clients go from first conversation to working solutions in under 30 days, and a single straightforward workflow usually lands well inside that window. Bigger builds, like a custom AI agent that touches several systems, take longer and get a clear timeline up front. We typically start with the automation that saves you the most hours, prove it works, then expand. The free assessment is where we identify that first win.