Modern IT runs in the cloud, and so do we. LogicSystemIQ manages your users, devices, security, and backups from Peabody, Massachusetts, supporting teams in all 50 states by phone, chat, and screen share, seven days a week.
Everything a local MSP does, delivered over the connection your business already runs on. One flat monthly rate, quoted after a free assessment.
When something breaks, your team calls, emails, or opens a ticket and a real technician takes over the screen to fix it. No waiting for someone to drive over. Most issues get resolved in a single remote session, and your staff gets help in English, Spanish, or Portuguese.
Microsoft 365, Entra ID, and Intune let us manage every laptop, account, and policy from anywhere. New hire in Denver? Their laptop enrolls itself the first time they sign in. Lost device in Austin? We lock and wipe it remotely so your data stays protected.
Remote monitoring agents sit on every machine and flag failing drives, missing patches, and suspicious activity before your team notices anything. Updates install overnight so nobody loses a workday to a progress bar. You get the quiet, boring IT that just works.
Endpoint protection, email filtering, multifactor enforcement, and cloud-to-cloud backup all deploy and run remotely. Whether your files live in Microsoft 365, Google Workspace, or a server closet, we back them up, test the restores, and keep you ready for HIPAA or SOC 2 conversations.
Most IT work is remote now, and we handle the rest honestly. When hardware fails, we diagnose it remotely, arrange shipping for replacements or spares, and coordinate local hands for anything that needs a physical touch. You always know the plan.
We are remote-first, not remote-only. LogicSystemIQ is headquartered in Peabody, Massachusetts, with onsite service across the North Shore and Greater Boston. If your company ever opens a Massachusetts location, the same team that supports you remotely can walk through your door.
No trucks, no site visits, no waiting on a technician to show up. Here is how we take over your IT from anywhere in the country.
We meet over a video call, look at your Microsoft 365 or Google setup, your devices, and your pain points, then map what you have against what keeps breaking. No obligation, no sales script, just an honest read on your environment.
You get one predictable monthly number that covers helpdesk, monitoring, security, and backup for your whole team. No per-ticket surprises, no hourly meters running while someone waits on hold. You know the cost before anything starts.
We deploy monitoring and security agents to your devices over the internet, document your systems, set up your helpdesk channels, and introduce ourselves to your team. Most clients go from first conversation to working solutions in under 30 days.
Your team calls, emails, or chats and gets a technician, seven days a week from 9 AM to 6 PM Eastern. Behind the scenes we patch, monitor, back up, and send you plain-English reports on all of it.
Your team works from 12 states and your files live in the cloud, so why would your IT provider need to be down the street? We manage identity, devices, and security for distributed teams as a native way of working, not an accommodation.
Offices in three states usually means three different computer guys and three different ways of doing everything. We standardize your whole footprint under one helpdesk, one security baseline, and one monthly bill, then coordinate shipping and local hands when a location needs physical work.
If your entire IT department is one exhausted person, or an employee who fixes computers on the side, we take the weight off. Your person keeps the institutional knowledge and gets a full remote team behind them for tickets, patching, security, and projects.
Your team reaches us by phone, email, or ticket, seven days a week from 9 AM to 6 PM Eastern. A technician connects to the affected computer with your employee’s permission, sees exactly what they see, and fixes the issue live. Behind the scenes, monitoring agents on every device report health and security status to us continuously, so a lot of problems get fixed before anyone calls.
We are honest about this: a dead power supply cannot be fixed over a screen share. What we can do is diagnose the failure remotely, arrange warranty service or a replacement, ship a configured spare so your employee keeps working, and coordinate local hands if something needs to be physically swapped. Because devices are managed through Intune, a replacement laptop sets itself up when the user signs in.
Rarely. We answer seven days a week from 9 AM to 6 PM Eastern, which covers 6 AM to 3 PM Pacific. Most West Coast issues come in during the morning and early afternoon, right inside that window. Patching and maintenance run overnight regardless of time zone, and weekend coverage means Saturday problems do not wait until Monday.
The same way most of our work does: over the wire. We start with a video kickoff, inventory your accounts and devices, and push our monitoring and security agents remotely. We document your environment, tighten what needs tightening, and train your team over screen shares in English, Spanish, or Portuguese. Most clients go from first conversation to working solutions in under 30 days.